The Toyota Way to Service Excellence

(Jeffrey Liker, Karyn Ross)

Learn the principles used by Toyota, a giant at automobilistic industry, to continually deliver excellence to their consumers!

Highlights from this book summary:

The purpose of an organization should be pursued with passion and commitment, always relying on core values;

Leaders need to train and implement the company culture in their commanding;

Level standards of work are important to maintain internal cohesion;

Improvement goals should be aligned with the company's overall strategy;

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