Liderança com Base nas Soft Skills

(Cyndia Bressan, et al)

How to differentiate yourself in such a competitive world? Find out more about Soft Skills and how they can transform your life and career!

Highlights from this book summary:

A leader must know how to analyze scenarios, practice active listening, know his employees and understand their needs;

Knowing how to communicate goes far beyond giving clear messages. It is to understand how the caller will interpret the message, to know the best means of communication to use;

To grow, you must have a sense of ownership and study hard. The willingness to learn is essential;

Empathy, positivity, and critical analysis help a lot in development, and not to stand in the way, be resilient and result-oriented and service oriented.

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