Getting to Yes

(Roger Fisher, William Ury, Bruce Patton)

Learn the 4 effective principles that will help you win any dispute and discover the 3 most common obstacles when trying to close a deal.

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Highlights from this book summary:

Demonstration of admiration can help you resolve a deadlock;

You need to know how to control the emotions in a negotiation (yours and your counterpart);

Always be positive in your message;

Escape the cycle of action and reaction, especially in cases of emotional outbreaks.

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