Customer Success
(Dan Steinman, Lincoln Murphy, Nick Mehta)
The successful customer is a loyal customer. Discover with this work how to increase your recurrence, your revenue and your profits in a scalable way.
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Highlights from this book summary:
How the metrics are relevant and indispensable for customer success;
How to implement this culture in the company;
Learn to identify the reason for leaving the customer and supplier;
Customers with good experiences are more engaged.
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