Customer Obsessed

(Eric Berridge)

"The information needed to create exceptional customer experiences across all departments and teams in your company." Focus on the client and harmony with the team are key points to compete in the business world.

Highlights from this book summary:

What are the elements that influence the customer experience;

The results of competitive advantage in the digital age;

Follow an orderly plan to improve the customer experience;

How to take advantage of the power of the Cloud to achieve customer success.

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